Question 1

How does a project typically start?

Accepted Answer

With a single call, usually thirty to forty-five minutes. Helen asks about the situation, you ask about the approach, and by the end you both have a clear sense of whether it makes sense to go further. If it does, she sends a short scope document within a few days. No lengthy intake questionnaire upfront.

Question 2

Can I change the scope once a project is underway?

Accepted Answer

Yes, within reason. Scope shifts happen, especially in clarity sprints where the real problem often turns out to be adjacent to the stated one. Helen flags scope changes as they come up and discusses the implications before adjusting anything. Nothing changes without a conversation first.

Question 3

Do you work with teams outside Ontario?

Accepted Answer

Yes. Most of the work happens over video call and shared documents, so geography is not a barrier. Helen has worked with teams in British Columbia, Alberta, and Quebec. For workshop facilitation, travel to the client's location is possible and billed separately at cost.

Question 4

What do I actually receive at the end of an engagement?

Accepted Answer

Depends on the service, but always something editable and standalone. Process maps come as annotated PDFs and editable source files. Written guides are in plain Word or Google Docs format. Nothing requires proprietary software to open or update after the engagement ends.

Question 5

How do you handle payment?

Accepted Answer

Invoices are issued in Canadian dollars. A fifty percent deposit is due before work begins, with the remainder invoiced on delivery. Retainer clients are invoiced monthly at the start of each month. Payment by e-transfer or credit card is accepted.

FAQ